CarbCountAI Support
Welcome to CarbCountAI support. We're here to help you get the most out of your carbohydrate counting experience.
Getting Started
CarbCountAI uses advanced AI technology to analyze photos of your food and calculate carbohydrate content. Here's how to use it:
- Take a clear, well-lit photo of your meal
- Make sure all food items are visible in the frame
- Tap the camera button to capture or select from your photo library
- Wait a few seconds for AI analysis
- Review the carbohydrate breakdown for each food item
Frequently Asked Questions
Q: How accurate is the carbohydrate counting?
A: CarbCountAI uses OpenAI's GPT-4 Vision to analyze your food photos. While we strive for accuracy, results are estimates and should be used as a guide. For precise medical calculations, always consult with your healthcare provider.
Q: Does the app store my photos?
A: No. CarbCountAI does not store or save any photos. Images are processed in real-time and immediately discarded after analysis. See our
Privacy Policy for details.
Q: What permissions does the app need?
A: CarbCountAI requires camera access to take photos and photo library access to select existing images. You can manage these permissions in your device's Settings app.
Q: Why isn't the analysis working?
A: Make sure you have a stable internet connection, as the app requires connectivity to analyze photos. If issues persist, try restarting the app or contact support.
Q: Can I use this for medical purposes?
A: CarbCountAI is designed as a helpful tool for carbohydrate estimation, but should not replace medical advice. Always consult your doctor or diabetes educator for medical decisions.
Troubleshooting
Camera Not Working
- Go to Settings → CarbCountAI → Camera and enable access
- Restart the app after granting permissions
Photo Library Not Accessible
- Go to Settings → CarbCountAI → Photos and select "All Photos"
- Ensure the app has permission to access your photo library
Analysis Taking Too Long
- Check your internet connection
- Try using a smaller image or retaking the photo
- Close and restart the app
Results Don't Match Expectations
- Ensure the photo is clear and well-lit
- Make sure all food items are visible
- Try taking the photo from a different angle
- Include reference items (plate, utensils) to help with portion estimation
Tips for Best Results
- 📸 Good Lighting: Take photos in well-lit areas for better food recognition
- 🍽️ Full View: Capture all food items in the frame, including sides and sauces
- 📏 Include Scale: Having plates, utensils, or hands in frame helps with portion estimation
- 🔍 Clear Photos: Avoid blurry images for more accurate analysis
- 🥗 Separate Items: When possible, arrange food so items are clearly distinguishable
Feature Requests & Feedback
We're constantly improving CarbCountAI! If you have suggestions or feedback, please email us at info@carbcountai.app. We love hearing from our users.
Privacy & Security
Your privacy is important to us. CarbCountAI does not store photos, and all analysis happens securely through OpenAI's API. Read our full Privacy Policy.
Contact Support
Still need help? We're here for you:
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